ClickCease

Main Teaching Points

  1. Setting the Context, Objectives and Benefits of a Process Discovery Workshop;
  2. Project Initiation including:
    • a review of a project charter, and
    • planning the discovery workshop;
  3. Preparation for a discovery session step-by-step;
  4. Facilitating the workshop;
  5. Tips and Tricks;
  6. The Discovery Accelerator;
    • Practice Exercises:
    • Exercise I the Pizza Company
    • Exercise II
    • Exercise III
  7. Summary and Conclusion